New2nl helps international families navigate the Netherlands


  1. Quality

1.1. New2nl will do its utmost to provide customers with the agreed services.

1.2. If New2nl, in agreement with the customer, uses and/or refers to another carefully selected service provider, New2nl is not liable for the service level or for any errors made by the third party in question.


  1. Fees

2.1. The price for our service or event will be agreed with the customer prior to the service or event in question.

2.2. Any and all sums payable under these Conditions, unless otherwise stated, are exclusive of VAT (sales tax). Any VAT payable in respect of such sums shall also be payable at the prevailing rate.


  1. Payment of invoices

3.1. All payments will be effected in Euros (€).

3.2. Payments should be made by electronic transfer to the New2nl bank account or to the PayPal account, as shown on the invoice.

3.3. The customer shall pay the purchase price within 15 days of the date of invoice, without deductions. If such an invoice remains unpaid after 30 days, interest shall be charged at 2% above base rate per month (or part of month) until paid in full.

3.4. Any costs incurred by New2nl due to non payment of invoices or payment after the said 30 day period, will be charged to the customer.


  1. Privacy & Confidentiality

4.1. The information provided by New2nl is confidential. Under no circumstances is this information made public, sold, or communicated to a third party without our prior consent.

4.2. New2nl agrees to respect absolute confidence regarding the information provided by the customer.


  1. Contractual obligations

5.1. Once the agreement is accepted by the customer, the customer is obliged to pay the full value of the services agreed. Any price deductions due to early termination of the agreement by the customer are completely at the discretion of New2nl.

5.2. Both New2nl and the customer shall be released from their respective obligations in the event of national emergency, war, specific government regulations, civil disorder, or any other cause beyond the reasonable control of the parties that renders the performance of the contract impossible, whereupon all monies due under the agreement to New2nl for work done shall be paid immediately.

5.3. New2nl cannot be held accountable for any wrongful advice based on incorrect information provided by the customer.


  1. Appointy Skype booking tool for Dutch education consultation

6.1. All appointments for Dutch education calls should be made online via Appointy – Online Appointment Scheduling Software on the New2nl website: http://guide2nl.com/book-skype-appointment.

6.2. Customers will receive an automatic email confirmation of their booking, which includes all necessary details for a successful call. The confirmation message includes a link to the online preparation form http://bit.ly/1b2HWiw. Customers are requested to fill out this short form prior to their call.

6.3. New2nl understands that unavoidable circumstances may arise and appointments have to be cancelled or rescheduled. When a cancellation is made more than 24 hours prior to the scheduled appointment time, no fees will be charged. If a customer cancels within 24 hours of their appointment, a cancellation fee of 50% will be incurred. Customers may try and reschedule the appointment to another time within a period of one week. If this is possible, no additional charges apply. There will be no refunds in case of no show.

6.4. In case of an urgent situation, New2nl is allowed to reschedule a booked call. New2nl will notify the customer as soon as possible about this change. No additional charges will apply for either party.


  1. Navigate the Netherlands Package

7.1. The Navigate the Netherlands Package is a collaboration between New2nl and some selected professional vendors to help international families navigate the Netherlands with ease.

7.2. All vendors have made one or two unique offers for the Navigate the Netherlands Package. The term “unique” as used herein means that the vendor is not allowed to provide these offers to or use these offers for parties other than the Clients of the Navigate the Netherlands Package.

7.3. The vendors are obliged to offer the clients the service and/or products the clients have selected for the set price. If they wish, clients may purchase other (additional) services or products from the vendor directly.

7.4. When buying the service or product, clients are required to leave their contact details and confirm their country of residence. The information about the country of residence will be used to establish possible VAT charges.

7.5. After making the payment, clients will receive a voucher which contains all purchase details, contact details of the provider and possible further instructions. At the same time, the vendors will get an automatic email containing the contact information of the clients.

7.6. The vendors will contact the clients within two working days after the payment has been made, and the vendors will arrange directly with the client how to proceed.

7.7. Vendors and clients arrange between themselves how and when the client gets their service or product and how and when any further payments are made (if applicable). The payment and delivery conditions of the vendor apply, as well as their return policy in case of physical products.

7.8. If the Client purchases a voucher with a variable price, the vendor will send them their contract. Only after signing the vendor contract does the Client become an official Client in terms of the Navigate the Netherlands package and is entitled to make use of the applicable discount and/or gift.

7.9. Vendors will provide the clients with a written order confirmation with their own delivery terms and conditions within 2 working days of the referral date.

7.10. Although New2nl has carefully selected all partner vendors for their high service level and quality of their products, New2nl cannot be held accountable for any errors made by the vendors in question.

7.11. In some cases, Dutch/EU sales tax will need to be added to the invoice, depending on the locations of both the client and the vendor, and the nature of the service or product provided. The vendor is solely responsible for applying the correct amount of sales tax. New2nl cannot be held accountable for wrongful application of VAT by any of the vendors.

7.12. The voucher shall not be redeemed for cash under any circumstances.

7.13. The voucher expires six months after the date of the purchase, unless clearly indicated otherwise.

7.14. All displayed amounts are in euros (€).


  1. Complaints & Liability

8.1. In the event that there is a complaint regarding the quality of the service supplied, New2nl will use reasonable endeavors to rectify the situation.

8.2. If the customer can prove to have suffered damages due to a mistake made by New2nl which could have been prevented with due care, New2nl will be liable for no more than the total amount of the contract in question in a specific calendar year.

8.3.  This Agreement is governed by, and is construed in accordance with, the laws of the Netherlands.

8.4. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by a relevant competent court in Amsterdam.


  1. Intellectual property

9.1 Retention of Ownership: Except for the rights expressly granted to the customer under this Agreement, New2nl will retain all rights, title and interest in and to intellectual property and proprietary rights.

9.2 Preservation of Notice: Customer shall not remove, efface or obscure any copyright notices or other proprietary notices or legends from any materials provided under this Agreement.


New2nl is registered under No: 5821267 at the Chamber of Commerce in Amsterdam, the Netherlands.


Postal address:

Annebet van Mameren

Sarphatistraat 62H

1018 GP Amsterdam

The Netherlands